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FAQ

The apartment will be patched & painted, carpets will be cleaned (if applicable), and the apartment itself will be professionally cleaned. All appliances, doors, locks, windows, HVAC, will be tested and repaired or replaced if needed.

Don't fret! All you need to do is submit a work order. You can do this by calling or emailling the leasing office, or submitting a maintenance request online through Rent Cafe by logging into your account.

We attempt to resolve all maintenance issues within 48 hours. Please note: emergency maintenance will be completed as quickly as possible. If you have any requests or specifcations regarding your work order, please let us know and we will make the proper arrangements. If there is follow-up work that needs to be done in your unit, we will keep you up-to-date until your work order is completed.

No. If you are comfortable letting our maintenance team into your unit while you are not present, we will complete the request without you. If you are not comfortable with this, we will schedule a time to come in when you are home.

If you are locked out during office hours, call the onsite leasing office to get into your unit. If you are locked out after hours, call the emergency number 412.661.0200 and press 9. A team member will meet you on-site to let you into the building/unit. Additional fees are associated with after-hours lock outs.

You may hang things on the wall as you see fit as long as all holes are patched prior to move out. We do not allow our residents to paint the walls.

Absolutely not! Feel free to schedule a tour free of charge anytime to come take a look at the property.

We prefer you make an appointment, but do accept walk-ins if the schedule permits. Walk-in appointments may only view vacant units as we provide our residents at least 24-hour notice if we will be showing their home. If you want to view a specific unit or floor plan, please make an appointment.

Typically, it takes between 3 and 5 days to process your application.

You are not permitted to sublet your apartment.

Rent can be paid online through your Walnut Capital tenant portal or via check. The portal accepts US bank accounts and credit cards at select properties.

You can pay your rent online through your Rent Cafe account. Residents can choose to login and pay on the first of every month or set up auto-pay through their account. At this time, do not accept credit cards as a form of payment.

Monthly fees will vary based on your lease terms.

To break your lease early, we require a lease break fee equal to one month's rent. After that fee is paid, we will begin to advertise and show your apartment. You will still be responsbible to pay the monthly rent until the apartment is re-rented to a new resident or your current lease is fullfilled.

We do not offer price reductions for signing a longer lease or paying upfront.

If you transfer from one Walnut Capital community to another, your security deposit will not transfer. You will be required to pay a new security deposit as it is a different apartment.

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Testimonials

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